First impression lasts. Don't they know that? Can yelp allow us to give a 0 star? Jasmine the front desk is not in anyway interested to help us. My mother had to be transferred from the hospital to a health care facility and we want to check first where will we transferring her so we drove 25 minutes but to be treated with not an inch of consideration or care. Even the head nurse can't help us show at least how their room condition looks like? They need to change their name! TLC? Tender Loving Care? It doesn't fit at all! What a joke!