I'm a first-time customer and I had quite an experience here.
Upon dropping off my car for an inspection, the gentleman who helped me--I believe his name was Chris--was helpful, friendly, and professional. He called me a couple of hours later to let me know that I would need new brakes soon as a courtesy, but that my car passed the inspection and that I could come get it any time before closing, which is 5pm.
I had an unexpectedly long meeting and had to call an Uber to get to from my remote office to the shop in time. As soon as I entered the shop to pick up my car, I realized I had left my phone (which has all of my credit cards, ID, money, etc. in the case) in the Uber driver's car.
In a panic, I explained what had just happened and the gentleman offered to let me use the shop's WIFI to alert my Uber driver of my lost wallet/phone. Once we alerted her, she was kind enough to drive back after her latest fare which took about an hour. Even though the shop was closed, I was offered to wait in the office until my Uber driver arrived and treated to some fun conversation in the meantime.
I'll definitely be back.