If I could give these people a negative rating, I absolutely would. I have never in my life been treated so poorly by a company. I went through a very detailed run down of the items we needed to move and received a quote for $250. I was told I would receive a phone call the day before our move to confirm. I never received the phone call, so at 4:45pm the day before the move, I called THEM to confirm. They tried to get me to push our start time to later in the afternoon which I them was not ok as I didn't want to be moving at the hottest part of the day in August in AZ or deal with traffic. The day of the move I was supposed to get a call 30 minutes in advance of the mover's arrival. I never received that call, so when we reached my appointment time and no one had arrived, I called the office just to be told that they were going to be THREE TO FIVE hours late and had no intention of letting us know! When I told them that was unacceptable and at the very least I would be expecting a discount for the inconvenience, they acted as though I was completely out of line. Dispatch flat out refused to connect me with a manager or the owner. When the movers finally arrived 3 1/2 hours late, I was able to speak with the owner on one of the mover's cell phones. His name is Steve and he is one of the most condescending, rude people I've ever had the misfortune to encounter. He refused my request of a discount, he refused to give me even a simple apology saying this kind of service was 'common in the transportation business' and then proceeded to interrupt me to ask what I did for a job, blatantly implying that he believed I was too ignorant to be having a conversation with him. When I told him I'm a business consultant and that I make my living by helping companies become more efficient, he laughed out loud, told me I could keep my advice to myself and that I would now have to pay his movers in cash before they would unload any of my belongings. ABSOLUTELY MADDENING! The move ended up costing almost double what was quoted, though I can say that the actual moving staff were extremely courteous, hard-working and apologetic of the situation. We tipped them very well as they were deserving of it, but I have made it a personal mission to let as many people as possible know what a crook and overall jerk the owner of the company is. BEWARE!!!