If I could do no stars, I would. I'd like to start by saying that I didn't actually use their services because my short experience on the phone with their unprofessional and unfriendly employee made me think twice. I called at first just to ask a question and once I asked my question, the man answered my question with a short "oh that won't work but I can send someone out" and the second I said I don't have any money, he cut me off with "ok then goodbye" and hung up! I called back and said we must've gotten disconnected (giving them a chance to make up for being so unprofessional) and I started explaining my situation again and this time they just hung up. I was just shocked at how unprofessional this person was so I also left a bad comment for the company directly on their website. I called another bee exterminating company, Bee Logic, and the women that answered was more then helpful and I ended up hiring them and they'll be here within the hour. She listened to me, explained why what I was doing won't work, then offered her services at 50% off because they were running a special for regular exterminations. Don't go to this place, go anywhere but this place. If they couldn't even answer a question without me making a purchase, they don't deserve to be in business. Customer service is a huge part of sales and bee exterminator's rely on sales just as much as any other business involved in sales and this mountain view place knows nothing about customer service or how to take care of future customer's.