Love this place so much we make the trek from Tempe just to wash our pup. Been fairly pleased with the staff-there are some new people there with whom I haven't interacted with yet-but all in all everyone's been friendly and they always remember our guy. Love that they have hydraulic tubs so our pup doesn't have to jump in and out-and love that the hair drying station is right there so we don't have to walk to another station-gets it done quickly and efficiently!!! I wish so much they had a location in Tempe, not just for the bath but the doggie daycare we miss so much-other places have not measured up!!!!