I bought one Wilderness belt when I lived locally a few years ago, and had a decent enough experience. Now my belt's worn out and I've gained a few inches around the waist, so I figured it's time to buy another.
NOPE. NEVER AGAIN.
I ordered the belt on 10/26/17, and received an automated receipt via email. Come 11/10/17, I had no shipping confirmation, no belt, no contact whatsoever. I sent an email that day, which went ignored. 11/14/17 I still had heard nothing, so I had no choice but to assume the worst and initiate a credit card chargeback.
The next morning, 11/15/17, I got a voicemail from a lady with Wilderness (I'll withhold names) saying she's very sorry about the delay and that the belt is expected to ship within five days. Cool, right? I figured once I get the green-light that the belt is shipping out, then I can withdraw the chargeback, which has a 90-day grace period for the retailer to dispute it anyways. I would have had no hard feelings. The holiday season is approaching, retail stores are getting busy, orders get lost, I get it!
Today, 11/28/17, a different lady from this company left a voicemail asking for me to call her back. I called; she apologized for the delay and then told me that SHE PULLED THE ORDER FROM THE SHIPPING DEPARTMENT AND ALLOWED THE CHARGEBACK TO GO THROUGH.
She could have made a happy customer if she had worked with me to withdraw the chargeback and ship out my belt. Instead, she simply YANKED the order altogether. I have no idea if this was supposed to be revenge for filing the chargeback, or what. What changed at Wilderness between 11/15 and 11/28? Why did they promise me on 11/15 that they would fulfill the order, and then on 11/28 call me just to taunt me about yanking my order? What kind of customer service is that?
To cap it all off: The lady ended the phone call by saying she hopes I give them another try some day. Yeah, I'll pass. I will never patronize or recommend them to anybody again.