Wow, what an awful experience Off the Wall was!
I received a large poster for my birthday, so I looked at Yelp for the top-rated frame shop in our Queen West hood and this was the top pick. Walking in, I had some ideas in mind but was also looking forward to the suggestions.
My husband and I were served by a middle-aged lady who was not at all friendly and seemed to take offense at hearing our input on the kind of frame and matte combination we were interested in. At one point when I said that I wanted the matte colour to work with other things in our apartment she actually rolled her eyes at me. At another point, she commented to a co-worker that I hadn't liked her suggestion in a sarcastic tone, when I was clearly in earshot.
Getting her to show us other colour combinations was liking pulling teeth, with her audibly sighing and being incredibly rude. Worst of all, after all sorts of rigamarole about the matte colour, she suddenly announced that the poster is probably too big for a matte since adding one would mean a custom-sized pane of glass which would be too expensive. I really wish that she'd told us this at the very beginning, before wasting our time discussing matte colours (not to mention saving us the grief).
When we were almost done, she suggested that we might want to get the poster laminated onto a board instead of putting it behind glass. Honestly, I think this was the most offensive part. My poster is valuable and lamination instantly devalues whatever you put through the process since it can't be undone. So her suggesting this made her seem unknowledgeable in addition to just plain rude.
In summary, I felt I got so much attitude in this shop and I'm not exactly sure why. All I wanted was to have some input into something that will be hanging on my wall and should go with my decor.
I was telling a friend this story and she interrupted me saying: "Wait, is this Off the Wall? Because another friend went there and it was awful, they framed the wrong side of her piece." Ouch!