My company had their annual Christmas party at Talking Stick this year and even though I only live about an hour from the hotel I decided to reserve a room. I checked in around 5pm and after working all day I just wanted to get to my room and relax before the dinner party. My room was on the opposite side of the hotel and after I finally found my room, the key didn't work. I picked up the lobby phone to call the front desk, it didn't work either. One of the hotel staff members was walking by and saw my frustrations but didn't stop and ask if I needed help...he kept walking. I flagged him down and asked if he could assist me, he said he didn't know anything about the cards and as he walked away (again) I asked if he could contact the service desk, he kept walking and said I'd have to go back to the lobby. I had to walk all the way back to the lobby with my bags to get another key, I explained to the front desk attendant that the card didn't work, she didn't apologize.,....just handed me the new key and that was it. She didn't offer to have someone help me with my bags, nothing. After finally getting into my room it was very nice, clean, gorgeous modern decor, the bathroom and shower were very large, but for $200 a night it should be. The only complaints I have is the staff and the horrible smoke! The hotel staff is a bit rude and lacking in customer service to say the least. The cloud of hotel smoke hits you as soon as you walk into the lobby, it's everywhere!
*This review was for my husband*