If there were 0 stars available, I would give it. Hands down the WORST rental company I have dealt with in 10 years. Moved in and within 3 days noticed a dank, wet smell coming from upstairs carpet. I assumed the washing machine was leaking because it was right by. There was also a serious concern for mold because my partner and I both had serious respiratory distress almost immediately upon living at the property. Carpets were very clearly not replaced or even cleaned before our arrival. Wrote a very polite email to FSPM alerting them to the possibility of a leak where I was then accused of causing the leak myself. For 3 months we went back and forth---me trying to defend myself and my home and they accusing me of "dumping buckets of water on the floor" (WHAT?!) and refusing to do a mold inspection when asked and refusing to provide a history of mold inspections completed to the property. We finally pulled up the carpet and saw years of stains and who knows what that smelled something incredible. Kathy in the office only had to say this about mold, "There is no mold at all in the apartment." Sorry Kathy, can you show me a report? Are YOU a professional mold inspector? They then had me pay $400 to cover the costs of "investigating the leak that I made up" (There was no investigating done, only 4 visits by the same contracting company who is paid by FSPM and refused to admit to any issues I brought up on paper because they said they didn't want to lose FSPM's business) and when I refused to pay, FSPM threatened to evict me.
Companies like FSPM make their money by preying on people who rent housing. They know that they will always win even when they make extraordinary claims against their tenants because legal fees for tenants are so high and it doesn't make sense to pay $300/hr for a lawyer to dispute a $1000 fee.
The entire office of Kathy, Tracey, and Jide is the most unprofessional and rude group of people I have ever had the unfortunate opportunity to come across in my life. I'll never see the $400 I paid to them or the ludicrous charges made to our deposit disposition again, but that's a small price to pay to know I will never have to interact with their office and con-artist employees again.