I had them come out to repair a couple of plumbing issues I was having that was not related to drains. I had very low water pressure coming out of the shower in the master bath, and a leak from underneath the toliet. They came out and gave me an estimate of 234$ to fix the shower, and 202$ to fix the toliet. I agreed to the toliet, after he had said it was probably the cartridge going bad.(I had replaced those myself although a pain, not worth the $230+ to do it)
While he was tearing the toliet apart, he found out his wax ring was defective. Luckily I had one myself as I was going to do it, but opted against it. So he used my part instead.
After the toliet was fixed, he said he spoke with his boss, and would give me a 'special deal' on getting the shower fixed, for 150$ instead. So reluctantly I agreed. He was having some problems getting it out and needed to use some of my tools. Together we got the part off, and I left him to his business. He later came back with the bill for over 400$. When I inquried to what happened and that it was much higher than we agreed upon, he said the parts were more expensive than he thought. (Isnt that what a quote is for when your onsite?!?!) I felt like I got took advantage of because now he did the work, things are fixed and working the way it should, and now Im stuck. So I wrote a check and off he went.
I have never used rotorooter for non-drain type work before. I think you would be better off using them for this kind of process rather than other plumbing repair type of work. I wont be using them again.