I am happy, Happy, HAPPY!! After years of copy and print problems with Staples, yesterday was the final straw! I placed an order online, went to the store for pickup, was told they didn't have it, and online orders have a $5 "rush" charge for same day printing/copying. What???? Add to that horrible reproduction (once so bad, I was given copies for free) and I am "Done!" I called Officemax for pricing, spoke with Jake, explained the problems I had with Staples, and he assured me he would "proof" before printing. Imagine that!! I emailed my file, and within minutes he responded the proof was good and he was printing my copies for pickup at any time of my choosing!! My copies? Perfect. Thanks Jake!! "Dont pay for misery - Go to Officemax!"