We flew on Hawaiian our very first time this April 2015! On our way back Home our flight was delayed due to a plane that caught fire. We had a connecting flight which obviously we were going to miss, the staff mentioned @not to worry!" We would not miss our connecting flight they would,"hold the plane!"
Well, come to find out they rarely "hold" planes and when we finally got to the main island, the next flight back to vegas was 8 hrs away. We were traveling with a 4 year old and they offered us a $40 voucher for food and stated "sorry, there's nothing we can do, your next flight leaves at 11pm!! We sat in an airport for 8 hrs... And Hawaiian airlines really didn't do anything to try and get us on a closer flight or even offered us a hotel room. We will never fly Hawaiian again.!!!