I picked up dinner here a few nights ago. The dinner was for a friend, so I'm not going to talk about the food, as I didn't eat it.
I arrived at 6:00 to pick up the order. The place was packed and there were at least 10 people waiting to be seated. I checked in with the hostess who said that the to-go person would be with me soon, which ended up taking about 5 minutes. Once she went to get my order it took another 10-12 minutes.
I realize that they were busy but waiting 15 minutes for a to-go order that had been placed 3 hours before seemed a bit much.
I don't go to this Olive Garden very often and I'll probably go again at some point; however, I will try to avoid the rush hour. I didn't think that 6:00 on a Thursday would be that busy.