Service, service, service!! When will businesses learn that service means everything?
Dum Pukht (hate the name btw) while well decorated and designed, failed to provide adequate service during my visit. The food while a bit on the pricey side, was well seasoned and flavourful. We ordered the chicken tikka sampler, the coconut fish curry, and their chef featured biryani dish. While all dishes were good, albeit the dry biryani, the 1 hour wait was ridiculous even when the server/manger apologized three times. My rule is if u apologize twice, thens its three strikes!
Drinks had to be asked for, the wine was returned as the glass was filthy!! We had to ask for menus, as well as the complimentary papadum.
I can understand it was a busy night but when staff are not trained to be interactive and empowered to take initiative in helping customers that's just plain dumb!
The manager did offer to pay for one glass of wine.
Sorry guys, but you need to work on your service game.