I'm not into name brands, generally. I go for quality and things that I fancy as cute. But I'd recently learned that Michael Kors offered non-leather bags (as well as leather) made with PVC, a vegan-friendly material (also available in some BMW models, in case you wanted to know. ;)), so I decided to stop in while Xmas shopping.
I was promptly greeted by Melissa (if I recall correctly). I advised what I was looking for and she showed me to my desired selections. She was professional and inquired about my budget and price range without sounding condescending. I selected my purchases and she went to the back to pick out "fresh" ones for packing. I was surprised to find that my PVC tote didn't come with a duster. The other purchase did come with a duster though. I don't understand why one came with a duster bag and the other one didn't, but I didn't ask either.
The prices were very decent, and they also had up to 50% off of certain bags (not the PVC bags though).
The cashier (different from the saleslady) who rang me up started stripping my bags of their protective packaging without asking. When I advised her that I wanted to keep it, she proceeded to take a bag from the trash. HELLO! I don't want that bag from the trash! What the?? That's the only thing which kept me from rating this a 5-star establishment.