I'm giving this store a two star simply because I love Jack-in-the-Box food. In the last three months I have had wait times of 24 minutes another of 27 minutes and another of 17 minutes. All three of these times there was no one in front of me. Yesterday I went in and with no one in front of me The lady looked at me and continued what she was doing for four minutes while I stood at the counter waiting to order. I told her I wanted to sandwiches with no condiments. She said they had no condiments on them. I asked her to recheck. From her Khios she read to me the ingredients which did not include condiments or sauces of any kind. When I got home there was sauce on both. If this was the first second or third time that I've had a problem at this Jack-in-the-Box I would probably not be writing this review today. I go in once a month and order $80 of gift certificates in five dollar increments. Three days in a row of being told that they could not help me. I want to enjoy my Jack-in-the-Box experience again. I understand the manager has only been there for a few days. The problem at this Jack-in-the-Box lies with the regional manager and above. The store concentrates on drive-through and neglects walk-ins. When my wife spoke with manager earlier today She was more concerned about yelp review than she was about correcting the problem. I don't want anything for free. I just want the Jack-in-the-Box experience to be what it is in every other store. I refuse to quit frequenting this store for it is the closest to my home. Moral of the story Jack-in-the-Box is awesome just not this store.