I used to LOVE this place when it opened up in my neighbourhood. Unfortunately I had a pretty bad experience with an employee that I cannot believe happened. Here's an excerpt I sent to the owners of the place:
I ordered my coffee and settled in at the bar along the window to do some work. Now, I know your establishment is not a library, however, I did think his shouting was too much. So I asked him not to shout. He responded by: "ooh, I'm sorry, I'll shut up."
Then he cranked up the music in the shop...loud...really loud. His friends left. I waited to see if he cooled down and a more level head prevailed. It didn't. The music was still loud. So I asked him to turn down the music. He said "no".
He proceeded to tell me this is not a library (I agree)...that this is the kind of shop where music can be this loud. He said I was rude to him when i asked him to shut up. I reminded him that I asked him not to shout, that I did not ask him to "shut up". I asked to speak to the manager...he said he was the manager. I asked for the owners' card...he said he didn't have any (I walked to the till so show him where they were). I don't feel comfortable going to your shop anymore. I don't feel comfortable that my wife goes to your shop. And I especially don't feel comfortable bringing my kid there.
The owners did apologize and said they would "take care of it"...but eventually I received this response:
I just wanted to give you a heads up and let you know that the barista you had the 'run in' with last weekend has not been let go. We were advised, due to labour regulations, that standard procedure would be to give him a warning first. This is what we have done.
Not good enough for me...I take the family to the RED ROCKET now...much happier.