This salon is just minutes from my house, I used to like the salon for my mani/pedi but after i had shellac and they wanted to remove my shellac with the little sanding tool....they wrecked my natural nails. I had to grow them back out so they weren't so brittle after they removed my top layer. I told them "no" when they pulled out the tool and they told me that is how they do it...most places soak your fingers for awhile then the shellac comes off. So now I am on the hunt for another salon for my shellac addiction :)