Chompies has gone downhill. It's not the fault of the wait staff, it's management.
My wife and I have been coming here almost every week for 10 years now, but last night was our last visit. Once again, the wait staff was completely new. Gone are the old days when we knew the names of our servers and they knew us too (David, Jey, Amanda, Jessica, Zach). So last night, service was slow even though the place was only half full. Other customers were complaining and the servers were saying that they were using a new computer system to track the loyalty points and it was not working. I wasn't buying it because the slow service has become the trend. Again, the servers are doing the best they can. They're just new and overworked. As a result, when we did finally get our food, it was almost cold. Our server did apologize on the wait, even though we did not mention it.
We will be searching for a new hangout. Chompies of Chandler has become a good candidate for next season's Kitchen Nightmares.