I've been to this salon twice now and have great results both times. The first time was just myself, and I only get a basic cut, but my hair was healthy, shiny, and looked amazing when i left! The 2nd time was for my teenage daughter. We just wanted some curls, and instead of just the curls they actually offered to do some light makeup (we didn't want much) as well since the appointment was for a photo session. Both times the prices were what we were told over the phone...or less!!! My experience was amazing both times and I'm sad to hear of others who have not had a good experience. We've worked with both Erica and Dana, and got exactly what we wanted. As a business owner myself, I have learned that sometimes you just have to find the right fit. You're not going to be exactly what every person needs every time, but for us, The Village Salon was exactly what we needed!