I wish I could give them zero stars. This is the second time we've had them out for a home warranty request even though after the first time I specifically told the home warranty company to NEVER send this company again. The first time he performed an incorrect repair, I know it wasn't the correct repair because the home warranty company had to send out another company for free to do what they should have done in the first place. And the whole time he's talking a big game about how smart he is, talking, talking, talking and was totally unfocused on the repair and in the end it had to be fixed by someone else. This last time he came out he basically said that the break in my appliance couldn't have happened like I said it did, essentially calling me a liar, just like the other 1 star reviewer described, blaming the victim. In the end the home warranty company has to send someone else out, do you see a pattern here? INCOMPETENT. Do yourself a favor and look somewhere else. If they get assigned to you from your home warranty company you have the right to ask for someone else!