This store is huge and candidly, I can admit that it can be rather intimidating for a girly girl like me. For years I have come to rely on the expertise of the friendly pros working at Lowes.
It doesn't matter how elementary a question may seem, they will answer it to the best of their ability, and unlike "other" large home improvement stores, there is always someone very close by to assist you with pricing, advice or the location of products. Their shelves are fully stocked and the store is always neat.
Here are the two areas Lowes could improve upon in my humble opinion:
1. The nursery is confusing. In the nursery, it is not easy to find the plants you are looking for without assistance. Even with help oftentimes you may be told they are out of a plant, and then you find it on your own.
2. They don't have enough sales, or if they do I never seem to hear about them. For there to be a price break, it's usually on discontinued or damaged merchandise.
Having said that, it still a pleasure to shop there. No matter what I go here to purchase, I usually visit their outdoor furniture, nursery and cooking grills. My husband also uses the Lowes app. This is a great help! While in the store, you scan the item and it gives you the current price and customer rating. But if you search prior to going to the store the app will provide prices, ratings, location in the store and even the quantity on hand! Chalk that up for useful.