So, I'm disappointed.
For me, one of the most beautiful things about living in this town is the accessibility to good food and even better service at all price points at the drop of a hat.
AMAZING restaurants with little to no wait...EVER. I started going to Thai Style Noodle house a few years ago at the Ft. Apache location. They have amazing food, at great prices...it was my "go to" for takeout dinners.
To my pleasant surprise, I found this location near my work. I frequent Soho House and Scoop in the same strip mall (both of which are spectacular).
So let's get some perspective. My husband and I are in our mid 30's. Both professionals, and eat out 6 nights a week...solid. We don't cook. We go to Thai, Japanese, Chinese, Italian, American, Indian...you name it, we like it. We are true foodies.
To be fair, the food/price balance here is excellent. I've never had anything but delicious food from the Ft. Apache location.
But this location. Ugh.
We order from this place (from the office) on average once every 2 weeks. I get the same thing for lunch every time. Every time, I get pad see ew with a level 3 out of 10 spice. Side note: I put sriracha on my foods, I get the hot salsa at Mexican restaurants...I'm good with spice. But at lunch, with the pad see ew, I get a 3 because I don't want the spice to take anything away from the delicious flavor of the noodles themselves.
Sometimes I'm sad and I can't taste any of the spice. I figure, it's ok. Still delicious.
But today...today we ordered the same. When I opened the box, I knew there was a problem. I could see red everywhere. Every single bite I loaded on my fork had visibly 10-15 specks of red chili flakes. I took 3 bites and was literally sweating. SWEATING!! My pregnant coworker who can't get enough spice had ordered a level 5 out of 10 and couldn't even put down 3 bites!!
We called, politely explaining that the food was nearly inedible and guess what we got???
ATTITUDE!
We were told "WELL IM NOT CREDITING YOU UNLESS YOU BRING BACK THE UNEATEN FOOD". Wow?? Who asked for a refund? We want lunch.
Then when we said "ok, we can bring it back" we got a lecture about spice.
Anyways....
When we walk in, we get eye rolling from the young man working the counter. And he proceeds to tell us (literally, no exaggeration) "WE CAN NOT CONTROL THE SPICE. IT DEPEND ON THE CHILLI".
Are you EFFING kidding? Have I not eaten Thai food a thousand times?! Then he refuses to make the food with any spice.
I've never met a ruder person. To be so rude and diva-like to two women who just want some edible lunch!!
I won't be coming back. I guess that's why this place is always empty. Lol.
I used to feel bad and always suggest it to people. No more!!! Stay away!!!
There are a dozen other Thai restaurants in a 5 mile radius. Go elsewhere!!
To management or the owner, take note that customer service MEANS something. And you've lost a customer (and anyone I can tell).