I'm sure everyone has gathered by the other reviews Abbott, now FirstService Residential, is a pretty terrible property management company. I think my HOA is great it is the management services that FirstService fails to provide that is awful. Between the unresponsiveness and complete lack of accountability it seems all the employees of FirstService Charlotte have, I'm shocked they haven't had far more legal action against them. I've contacted everyone there from Dominique Rojas, Jennifer Torres, McCall Nokovich (the list goes on) and they make absolutely no apologies for their unethical business practices. They have lied to me and my HOA numerous times, don't keep up with or address complaints regarding property conditions (which should be managed anyway), and will find literally any way to get out of doing any actual work. Of all the properties I have owned I can say the customer service here is hands down the worst. I am currently trying to provide my HOA with more reputable companies to manage our property and hope anyone reading this review will do the same!
*Please check out the other hidden reviews link at the bottom of the page. They were filtered but just reiterates some of the same issues everyone seems to experience with this company.