Wow. Really bummed. I've been here a few times to study and overall had a decent experience. This morning I stopped in for an iced chai and decided to try their food for the first time. Aweful! I ordered a vanilla poppyseed muffin and it was dry and tasteless. I told the guy behind the counter, so he took the muffin and threw it away. After a few awkward seconds I asked for a refund. He siad he could get me something else, but couldn't refund $2.75 for a muffin. I thought he was joking and laughed, then he said, "No I'm serious. My system doesn't do that." I asked for the owner or manager's email and he curtly told me it was on the website. Sad to have such bad food and service!