my aesthetician michelle was great, but the service and friendliness of the staff is what makes me give it one star. of the three appointments that i've had so far, i've had them call me TEN MINUTES before my appointment when i'm already on my way there and have them tell me that my aesthetician called out of work and didn't say so much as a "sorry." it's really frustrating when i already cleared everything out of my schedule to make it to an appointment, only to have them call me and tell me it's been canceled. the receptionists are sometimes rude and only want your money and try to upsell everything. if it wasn't for groupon i would never come back again.