If you're feeling TL;DR: Go to another location, this one was understaffed, unkempt, low product quality, and bad service. Save yourself.
This was my second time here in two days and I was hoping they could redeem themselves. Service was awful, Archana was not focused when taking our order and made the wrong drinks. When asked to correct, she said I never asked for iced and told me lattes don't come iced. Then when she brought us the correct caramel and vanilla iced latte, she didn't tell us which is which. She said, I just need to taste and figure it out.
The place was still pretty messy and the drinks didn't turn out that good. Definitely not coming back.