This places is anything but "Fantastic"!
I have a few regular nail salons and I've been getting a pedicure about every 10-14 days for the past 4 years since I'm constantly on my feet in heels for work and this is by far the worst experience I've ever had.
I took my doggy to the groomer and had an hour to kill and my friend wanted to get a pedicure so we walked over to Fantastic Nails. Originally I wasn't going to partake in pampering since I had just gotten a pedicure 5 days earlier but the lady was persistent (probably since we were the only guests in there) and I decided to go ahead and do a basic pedi. I specifically said just give me the cheapest option since my feet had recently been done.
Red Flag-No other guests in the salon.
The pedicure was good for about 10 minutes and then the lady started removing an ingrown nail I had without first giving me a heads up! This painful process continued for about 2 minutes while she yanked away. My whole toe was covered in blood by the end of this process and then she put some green gel on and continued the pedicure without even looking up at me or acknowledging I had been wincing and pulling away from the pain.
The pedicure continued onto the callus scrubbing, dead skin removal, sugar scrub, and lotion rub down. This was done adequately but it wasn't anything special and lasted only about 7 minutes total.
Next came the polishing and she apparently forgot about my sore toe because she kept digging her fingernail into the sensitive area to remove the excess polish. In my experience this is done with a brush and nail polish remover, not the techs nail. Ouch Again!
Phew, I'm glad that is over. I've already fairly certain I've not returning to this salon again based on the lack of luster service but there is yet more unsatisfactory service to come.
I go to pay and she charges $35. I told her I requested the cheapest option which was $20 and wondered why it is $35 now. She said, "you wanted deluxe". Um No I didn't. I'm not going to argue with her and now she speaks limited English and stares confused at me when I know she fully understands me. I'm annoyed and ready to leave so I just give her what I thought was my credit card. She goes to swipe it and I realize I gave her the wrong card and ask her to cancel it. She said she can't cancel it and it already went through. The card was actually my boyfriend Ryan B's card, in his name. So they don't check for ID or even look at the name on the card when guests pay either. I know it's my mistake for giving you the wrong card but a quick glance at the card name or a request for ID with a credit/debit card purchase (without a pin) should be done right?
I leave annoyed and unsatisfied to say the least to pick up my dog from the groomer. When I return my friend is requesting that her nail tech re do her big toes that look bad. She had acrylic put on the big toes since they were broken and cracked. The girl removed the polish and re did them twice but they still looked uneven. The acrylic was not put on well and it had nothing to do with the polishing. When my friend pointed this out she started yelling at her! This place gets the award for the worst customer service ever. She is upset and just decides to leave without having the girl re do her nails for the 4th time.
Please avoid this place and tell your friends to do the same.