I stayed here for two nights and was thoroughly impressed by their:
Friendly, helpful & fun staff
Hip decor, two pools & a reasonably priced spa
Good food
Ease of check in & access to old town
Oh yeah....and complimentary bicycles!!
Then, despite all that good, I found myself unable to sleep because the sheets seemed to be irritating my skin. I had a blanket with me I ended up sleeping on top of anyway. The next morning, as I was checking out, I mentioned it to the staff there, more as a heads up than anything else. What'd they do? Removed ALL CHARGES that I'd made to the room (to the tune of three or four meals, at least six drinks and a 90 minute massage)!! Now THAT is what I call good service. Yes, the walls are very thin and you can tell the building is a bit old but they make up for it in style and class. Definitely booking here again and recommending it to friends!