I love this place and the food they serve, but my enthusiasm is waning as the service issues have not improved and the owners appear to be blind to the ambiance concerns that I hear from everyone who has eaten there.
The interior is freezing this winter, with no apparent attempt to fix the problem. If they cannot afford a canvas enclosure to create an air-lock, then a couple of space heaters or turning up the thermostat might allow patrons to eat without wearing their winter coats.
The lighting is harsh and way too bright for a place with appetizers and waiter service. It's lit up like a McDonalds. Or a surgical operating theater.
The TV is blaring with an Arabic version of MTV, apparently with the volume set at the optimal level for the dishwashers to hear it in the back room. But it is something that the patrons must shout over to have a conversation.
If you are going to offer appetizers and wait-person service, figure out a way to deliver the appetizers to the patrons in less than 25 minutes after they have been ordered.
Lastly, if individuals dining together have entrees that become ready at different times, keep the first ones under a warming lamp and deliver them to the table at the same moment, when everyone's food is ready.
These fundamentals are so basic, and yet there has been no apparent improvement since they opened. I'll continue to go there, but not as often, and I'll hesitate to go when I have someone with me who I know won't be happy with poor service, or when I am feeling intolerant of bad service.
Please, someone, have a chat with the proprietor and provide him some well-meaning suggestions. YMMV