The reception was absolutely charming! They accommodated my needs perfectly, helping to arrange a shuttle to the hospital. If you want the shuttle to pick you up at the airport, try to make plans in advance. The room was very clean and the hotel is located next to a few restaurants if you don't want to travel far for food. The breakfast buffet is not skimpy- there are scrambled eggs, sausage, pancakes, etc. If I return to Madison I will be staying here again!