My grandfather and I had an excellent experience here---my 93 year old grandfather had originally called the RoomStore with questions about delivery, availability etc. of recliners, and the person he talked to was awful---impatient, unknowledgeable, and uncaring. He then called LA-Z boy and spoke with a very helpful, knowledgeable and patient woman who answered all of his questions. We went in to go shopping, an d Levi was an excellent salesman...he knew their inventory, was able to match what we wanted and get us the quality and price we were looking for. Great job!