By far the WORST experience and most poor customer service I have EVER seen. I actually left a really nice review before this 1 year ago, that I now deleted because this was so bad it made me disregard the entire thing. I dont know if they switched owners or something when they moved but FIRST OF ALL the "manager" or so the person who said they were in charge tonight. If I could swear on this review I would say alot worse things than how he is the biggest most disgusting jerk ive ever spoken to. First of all we made our order at 8:18pm, but didnt get our order for an hour and 24 mins. We got our food and let me tell you this was not worth the $41. All our food was cold and rolls were rock hard. So we gave them a call because this is ridiculous. The main customer service office said that the store manager said all we could get was $10 dollars off our order but considering I could have found better food at a mall food court that was not good enough. So we asked to speak to this "store manager" where he kept telling us he will not go over a 10 dollar credit. We even suggested just a re order on a few items that were inedible and he flat out said no its too busy and the driver wont go out again. Then he said that it was under an hour that we got our food and when I corrected him that we recieved our food at 1 hr 24 mins he then changed his story to under an hour and a half. Then changed his story again and said that there was no garentee orders tonight due to the weather. FYI IT WAS BARELY SNOWING by this time almost 945pm.. Ive had food delivered in blizzards ON TIME. (Wow I wish I could not do my job due to weather.) So after alot of back and forth and a reminder that my whole family and I have been comming here for 20 years and me asking if hes the manager why is it that I am only getting $10 off my crappy 41 dollar dinnner he simply said "ok mam" and hung up on me. Looking at the other reviews here id say amost your whole establishment has turned into a joke, And its unfortunate because this for me in NO WAY represents your kitchen and waitress/ waiter staff. They have never ever been nothing short of amazing in all aspects, every one of them. I hope you know that you lost alot of business tonight over something that could have been so easily fixed. I'm a reasonable person, I would have taken $20 off because all the food was cold and some not even edible. I wasnt expecting my whole meal compensated or anything ridiculous like that, which if you had actually listened we would have came to an agreement. So therefore None of my family will never walk through your doors again. And just a warning bad word of mouth spreds REAL fast in these parts.