I've been coming to this chain for over ten years. The food is always good. However, at this location it was awful. I was told they got new management before I left. I ordered a drink with tapioca bubbles. Half way through the drink I realized no more bubbles were coming up and instead I had a huge clump of them in my drink. It wasn't a problem, I was just going to ask for a new one. It wasn't until when I asked for a new one our server told us to talk to the manager. It took us 3 waiters and 10 minutes later (keep in mind they were not busy at the time at all, with two servers standing and talking to each other for a while) to get the manager to come over. When he did he was very arrogant, didn't act like he cared about my concern and his reply was " so did you just want to complain or another drink? What do you want?". He took the drink and returned and said "im not making you a new one, ill just take it off your bill" and walks away. Honestly, I've never been treated that way before by any waiter. Our server wasn't great by any means, but a nice guy. I told my server that his manager needed to fix his attitude before telling him I'd never be returning.