Bought a total kitchen package; french door fridge/range/dishwasher from this Bell Rd store. All delivered okay ... dishwasher did not fit. NOT Sears problem. Renovators problem. Two weeks goes by with manager Jacob Beck telling me he was trying to help me find a 33-1/2" high dishwasher. Also told me the installation guys had tried to reach me with a solution. (I have ooma VOIP. No call on my call log from them.) I e-mail Bosch and they responded with a model which would fit. Called Jacob and confirmed it would fit. Bosch D/W ordered, delivery scheduled, then delayed due to a part, then brought forward slightly as the part issue was resolved. Bosch D/W fits!!! ... except, "it's a Bosch" so the install guys did not have the proper connecting hose part. Again, scheduled to come out. They forgot the appointment! Really! The appointment the delivery guy made with his own office. Scheduled again, installation is complete, the guy leaves without testing; I run the D/W ... it won't drain. Call Jacob and he correctly identifies that the new kitchen, thus new garbage disposal, has a plug and the plug wasn't removed. Like it was my problem. His whole attitude was it was my fault. My response, "you want to ask me about skills in my line of work, I'm your guy. When it comes to appliances, that's your business." After all these weeks of Sears not being able to service my business and having poor customer relations, I told them to take it back. Made another appointment, guys came, took back the D/W and had to remove the garbage disposal plug to drain the D/W they should have removed in the first place. Next morning, I try to wash my dishes by hand ... no hot water! They turned it off. I have no idea where to turn it back on. Now waiting for a ... what is it ... 8th visit? so that I can have my life back. They just lost a $900 sale. AVOID. It is not worth the headache. The problem with business in this country today is that no one understands customer service and no one lives up to their trade. How do you deliver an appliance like a dishwasher, in a new kitchen, not have the correct connecting part, not check to see if the garbage disposal has a plug, not test run it and then wonder why the customer is annoyed and that you just lost the sale? What happened America. We used to show the world about great customer service. Now we are clueless.
Update: Using the guide by Sears authorized delivery service, Select Transport, and the business owner, Jeremy, where the garbage disposal missing hose connection was located, I bought a rubber bung/stopper at ACE and closed up the hole so I could use the disposal and sink. My roommate thought he knew how to turn on the hot water, but when he did water poured out of the back of the disposal. The Select Transport owner had not told me there was another missing hose connection which he had removed. When I went on line to research the disposal, I released that the "plug" Jeremy had punched out in order to drain the D/W was probably left in the disposal waiting for me to run it and ruin my new disposal. I grabbed a flash light and looked and sure enough, there it was. When I called and spoke to Jeremy, his reaction was, "so, you want me to say sorry?"
Still waiting for Sears Bell Rd senior manager, Jeff Roebke, to return my call.