If you've read my reviews, you know I'm not a fan of Cox overall but I like to recognition where it's due.
First, thanks to a really good rep of Cox, rather than waiting a week and a half to get my service back, she had it done within 3 days, including the weekend.
Second, this store's staff was amazing. I returned my equipment, the cable box I didn't want, with no wait time at all. I was greeted at the door and escorted immediately to a register and given a receipt. In less than 5 minutes I was out the door. No waiting. This store really has customer service nailed.