This place came recommended to me by my neighbor. Before today, I had been here once and the overall experience was fine- clean, friendly staff and the salon in general was very bright and open. My best friend and I decided to pamper ourselves so I made the suggestion to come back here.
When nail salons go wrong, oh boy do they go wrong. I had a girl do my pedicure; she was awful.
She filed some of my toenails down below the tips of the nail bed and somehow cut one of my toes with the cuticle clippers. It was a deep wound that burned beyond belief and didn't stop bleeding for several minutes. They found me another manicurist- I wasn't comfortable with her continuing working with me- but he looked like he was pissed that he had to correct her errors. I knew they were talking about me in Vietnamese shortly after, which I did not appreciate. It is incredibly rude to not try to make the experience better since most go to a nail salon when they're stressed, upset, or just needing a little pick me up. Any time you walk out of a salon bleeding, you know it's been a bad time.
When we went to pay afterwards, nothing in the form of a discount was offered, but simply an apology. I paid and did not leave a tip. I was upset that nothing more was being done, so told who I thought was the owner that I wanted a refund due to the poor service- she attempted to give me a gift card to their salon, but that was not going to work for me- I wanted my money back. I plead my case and she practically threw the cash at me to just get me out of the salon.
I will not be returning.