Too bad most people only give negative reviews (and it's usually based on one visit). I just moved to this neighborhood in April. After 10 /11PM, your only drive thru options are In n Out and JITB. In n Out is really only one specific meal, and you can get tired of it if you have it too often. I was wary of going to JITB based on the past several years of constant disappointment. The employees were always indifferent/rude and completely incompetent. Every single time I went, my order was messed up in some major way. I went less and less, cursing myself each time for trying again just for the same hassle. It made no sense because the employees and management changed fairly regularly. It seemed like JITB purposely scrapes the bottom of the employee barrel. Sad, because JITB at one time was so important to me, I refused to move anywhere that didn't have it (major reason I didn't move to Nebraska).
That being said... ONE employee has brought my faith in JITB back. His name is Kendell. He has served me three times now, and every time (around 11PMish), he is polite and courteous, COMPETENT, and efficient. I'm slightly high-maintenance with customization, and my order has yet to be wrong in any way (he even remembers the extra ice... rare!). Props to the cooks too. :) Just tonight, as I was waiting for my food to be ready, I couldn't help but notice his multi-tasking. He even noticed one of the soda machine syrups was empty and swapped it out. I can guarantee you that the other locations would just let it remain "out of order". They all seemed extremely lazy. I introduced myself and asked if he was the manager (honestly, he's WAY more competent than most general managers I've dealt with). He isn't, but I told him he should be.
I'm writing this review mainly to let management and JITB know that there is talent in Kendell. I really hope he is acknowledged for his great attitude and hard work, and if I were in charge, I'd get him into management training ASAP. When a company has an employee with potential, it's wise to retain that person, before a random customer that owns a business makes an offer of employment on the spot. It's happened to me three times. I have also been a manager, so trust me when I say truly good employees are few and far between.