I travel all over the state for work and like it I when I find a Firehouse nearby around lunchtime, as it usually means I'm going to be satisfied. I can always depend on a friendly welcome by the staff, a quickly made sandwich no matter how busy they are, and a sandwich with tasty and fresh ingredients.
Then I paid this location a visit. First, I gave the person who greeted me my order and he responded with "okay give him your order, he's making the sandwiches" and pointed to the guy who was already making a sandwich while he was literally just standing around. After I put my order in with the right person, the cashier suddenly started shouting questions to me "do you want all the fixings?" "what about a drink or chips?" I found this strange because there was somebody standing there waiting to be rung out.
After I paid, I went to get my drink. I love unsweetened ice tea with my lunch, but they were out. Most Firehouse locations have a back up iced tea dispenser right on the drink counter, but they did not so I returned to the cash register to ask if they had more in the back. That was a mistake as I received the iciest stare from the cashier that I have ever received from any human being ever. Then, the only person out of the 6 people on staff who seemed to be working, finally replied with a "sorry, I'll bring some out". I thanked him and chose a different beverage because I was thirsty.
Last the food, worst Firehouse experience ever here too. First, they took their time making the sandwich and there was only one order in front of mine. I have been to Firehouse locations with customers out the door and waited less time. Second, the bread was stale, the meat was luke warm, the vegetables were old, and I'm pretty sure they forgot the mustard and mayo. After I ate, I decided to refill my cup with ice tea for my drive to my next stop, but they were still out and the whole staff back to standing around and doing nothing. I said loudly "what a crock!" and left.
I will be visiting other Firehouse locations regularly, but I will never return to this shit show again. Not even if I'm paid to go there.