So far so good. Moved to AZ from the midwest and was unaware of the roach issue! YUK! Bugsy is a family owned business. Small not a large pool of employees. Had Terminex in the past and was dissatisfied. New person everytime and pricey. Bugsy is a first name basis. My daughter is now familiar with who they are and Rick (owner). This puts us all at ease when they need to treat and i am at work. No guessing! Oh, and most importanly, A TON OF DEAD BUGS! Soon none! Very friendly, family owned business!