I was having car trouble one day and I called KCM because I was referred to them from a friend. From the beginning, they were extremely nice and offered to take a look that same day.
When I got to the shop, they did a thorough inspection and identified that my transmission fluid was burnt BADLY. And of course, as someone with absolutely no knowledge of cars, I had no idea what they meant. But they were kind enough to sit down with me to explain everything and tell me what I can do at this point.
They really care. They offered to do everything they can to save my transmission by first replacing the burnt fluid. The cost was extremely reasonable - they didn't charge me for the initial inspection and any other unnecessary fees - just the fluid replacement.
They only had time to look at the problem when I called them that morning, but they were willing to do above and beyond a simple inspection because they didn't want to send me off as I was. At the end of it all, they sent me home with a fixed car and a greater understanding about car transmissions.
TLDR: amazing staff, reasonable prices, and great service. Recommended to anyone with any car issues in the area. Thanks KCM!!! :)