The store on 91st Avenue, in Peoria, has been open for a while, but I just got around to checking it out a few weeks ago, when I was redoing my guest bedroom. Up until this evening, it's been great, but up until this evening, I haven't had to test their customer service skills. Bad training.
Over the weekend, I bought a stretched canvas print and it had a coordinating print, but the coordinating print was poorly stretched, and you could tell the canvas was kind of 'floppy'. I didn't buy it this past weekend for that reason, but after thinking about it, I knew I could bring it home and re-stretch it, but didn't feel like I should have to pay full retail for it, being that I would have to 'fix it'. I asked the cashier if she would give me a discount, because of how poorly it was stretched. She said "that's the way they all are". I told her that I just bought the coordinating print to this one and it was stretched fine. She said "the most I could give you is 10%" and then made a couple of snide comments like "I guess I don't know my products" and "I'm not lying, they are all like that." After her comments, I told her never mind, and she said, "ok! have a nice night!" VERY snotty. I think At Home needs to train their help in Customer Service a little bit better. Oh, this all happened around 5:45 p.m. tonight, so in case any management people read this, you should be able to figure out who I'm referring to. Blonde, no makeup, rude, cashier.