A few weeks ago when I ordered milk tea with tapioca at this Chatime, I ended up with milk tea and half a cup of raw tapioca...as in tapioca so hard I had trouble using the straw and could barely swallow after chewing for ages. I haven't ordered any drinks with tapioca from this location ever since. I also once got extremely ill after drinking their milk tea (it couldn't have been anything other than the drink seeing as I hadn't eaten yet) and it doesn't seem very clean there so I suspect my drink that time may have been contaminated (so gross to think about). I've actually been brave enough to venture back and give them another chance, and at least I haven't experienced food poisoning again. To be fair, their roasted milk tea and winter melon tea is quite delicious. It's enough to keep me going here but I wouldn't recommend the tapioca.