This hotel bites. FRAUD and shitty customer service.
Our initial room looked liked some dirty motel room (nothing like the photos). Our whole floor smelt like weed. The bed looked like somebody had slept in it prior to our arrival.
The next day we tried to use our hair dryer started to smoke and crackle to a point that it set off the smoke detector. Had my friend had his head closer to the hairdryer his hair would have caught fire. Our tub flooded and even leaked into the carpet in the room. Mind you both me and my friend are responsible individuals, this isn't stretching the truth.
We called to the front desk. We got transferred to some customer service lady who also had an uncaring attitude.
Me: "My hairdryer nearly caught on fire. Our tub is flooded, can you put us in another room?"
Lady in customer service: "Our rooms are fully booked we can't do anything. I'll send maintenance up."
No maintenence was ever sent up. We sat there for half an hour. Had to call three times because apparently they forgot or didn't want to deal with me.
The woman starts ignoring my calls from my room.
Never ended up sending ANYBODY up. I finally complain to somebody else and they put us in another room. Ryan was a saint bless his soul, he's probably the only person who knows how to treat customers and be helpful and sympathetic to our issues.
Oh but it doesn't end here. Some of these people working here are scam artists.
My friend the next day puts replaces my card with his card for the charges of the room. Pretty easy thing right? I mean a menial task such as swapping cards out should be done effortlessly! We deal with a guy named AJ who ends up swiping my friend's card saying the transaction has been "approved". We walk away with the benefit of the doubt that nobody in such a seemingly legit establishment would do something as slimy as take his credit card info and use it in as fraudulent manner.
The next day we check out. Another lady swipes his credit saying the room hadn't been paid for. My friend rechecks his bankstatements and clearly shows the hotel manager on site the hotel has taken an extra 400 bucks for no apparent reason. The manager runs us around saying they have no record of AJ even dealing with us. So I guess the bank statement and the bank agent on the phone are false documents? How do you deny evidence about transactions that say your hotel name on it?
They even charged my card when I checked.
To summarize we were charged a couple times without our consent. We should have only spent 300 at most for the two nights we booked and this hotel stole money from our cards (which we're still trying to get back). What was even weirder were the charges we saw on our statements. They were not identical.
I'm initially from Toronto and this was my friends first time here. We spent most of our time arguing with the front desk about fraudulent charges that these people clearly don't want to take responsibility for. The customer service here is awful.
I'm sure you'd have better luck with ANY (and I mean ANY) other hotel. Save yourself a headache.
If you're looking for a hotel for comfort (like many people are) GO SOMEWHERE ELSE!