So these people are awesome.
I head in for a friend's bike (oops!) and, from a recc, head to this wonderfully rustic bike shop- unfinished wooden walls, an unassuming wood-burning stove, and bike gear neatly mounted from wall-to-wall- like top-notch stuff. Having no tools with me, my head swam around the idea of finagling a tire lever. On the way there, I schemed and go over discussions in my head (it's a pretty busy place in there)- wildly elaborate schemes and simple, quaint schemes. Schemes that would cost me only $20.
I was slightly disappointed when they -
1) asked if I've done this -(which I have)
2) beat me to the punch and offered me use of their bike mount, tire and other assortment of goodies.
3) Offered me a price for the tube that prompted me to wonder exactly how they made a profit.
After futzing through the process, I go to remount the tire and I find that the frame's wayy too tight. Brian, grilling a few potatoes in the stove, comes over and give me a hand with the frame and tire with only a glance and a question. I mean, I've come on!
During this, another customer comes in. He talks to Tim about his new bike. (Or repaired bike? I didn't catch this as I was doing on the frame, but) What was obvious was that said customer was excited. His face was beaming, chattering away about his band and his ...BRAND NEW (OR REPAIRED) BIKE! Tim counselled him about parts and other bike miscellany in between random (pleasant) banter. And pop! Brian got the tire on.
Neutral definitely had 2 satisfied customers that night.
So, if you want to test your consumer finesse, look elsewhere.
If you want great prices, great service, pleasant banter, knowledgeable staff, and great quality, go to Neutral.
PLUS- Not only do they have a bike pump they leave for communal use, they have a cool Free Air sign (that was apparently the cause of some local controversy?)