Our family loves 521, we live 5 mins from the place. We love their BBQ sandwiches, ribs, hush puppies, beans and sweet tea!
We've had decent service most times we eat in, and we love the 'to go' part of the restaurant. Tonight we attempted to call two different times, so that we could place a TO GO order. The phone rang and rang with no answer each time. We decided to go up there to order to go instead. The place was pretty packed, and people were waiting to dine in. We went to the area where you pick up TO GO orders and asked if we could place an order to go. The lady looked at us, then at the line of people waiting to dine in, and then told us 'Hunny we don't have time for that'. We just stood there staring at her surprised. Needless to say, we left hungry and disappointed in this level of customer service.
Why would you turn customers away? Could she not have just told us it would be a certain wait time? This level of customer service definitely put a damper on our view of 521 BBQ.