I LOVE SAKS! And I LOVE my local Beachwood Saks. I can't believe anyone says bad things. I really feel like they've been working hard to erase the snob attitude from 10 years ago. I think they are super helpful. Not sure about the Men's dept. but I have found all women's dept wonderful. I was actually pleasantly surprised when I walked in with a bunch of online returns and a super nice lady helped me return everything when she could have turned away to sell something. Lots of good people there. Just talk to them, you'll see how nice and helpful they are!!!