I have been here quite a few times and every time service was different. Some nights the service is quite good, then others just pure failure.
On my last visit, my waiter did not really understand English therefore made the ordering process kinda hard.
We ordered grilled mackerel, wakame salad and octupus/beef hotpot. I proceeded to ask for noodle to eat with the hotpot but waiter said no he didn't think they do that.
I asked if he could just ask, if not then I ll just have the rice. He came back later and said yes. Happy camper. As our orders came, including the noodle. everything was good until we waited and waited and waited for the hotpot which never came. Eventually, we flagged down our waiter and asked about our hotpot. He was like you want to order the hotpot. I was like we ordered already.
He went to ask for noodles and forgot to order the hotpot. So we had to wait another 20 minutes for our food. By that time we had lost our appetite and ended up packing it to go. They didn't apologize or offered us anything for the mistake.
I was quite disappointed because I had raved about them to my partner and dragged him there. He was very unhappy. Hangry to be exact.