I have ordered from Oishi several times and always been fairly satisfied with their food. The language barrier between the staff and their customers (those taking my order and delivery persons) has always been a pretty big issue, though. The food is sometimes very good, other times very mediocre but we have always liked the place....UNTIL
Last Saturday night we made a fairly large order as we were with friends. The delivery was said to be there in 45 minutes, it was an hour. Whatever. So the delivery guy comes, and brings in one bag full of our food. I went to take the bag from him but he stepped around me and put it behind me - this made me a little uncomfortable but whatever. He rushed me and dropped my change but I still tipped him well. Whatever.
So I watch him drive away as I lock my front door. Minutes later this guy is calling me on my cellphone YELLING and I can't understand a thing he's saying. After quite some time of him yelling some more I figure out that he's trying to tell me that I took too much food...like some one elses order. I checked and re-checked with the group, everyone got what they ordered - nothing more nothing less. So i tell the guy and he hangs up on my abruptly.
Next thing I know he's ringing our front doorbell again and again and again FRANTICALLY. My friend goes to the door because I don't like confrontation and wanted to finally start eating my meal. He demands to see me so I go and he starts accusing me of stealing another order of food. He said that he brought two bags into my house and said he would be right back for the second bag. This is entirely false
1) Why the F#$K would you bring a different persons food into my house (his car was right outside)
2) He drove away after I paid him so clearly he wasn't coming back for this imaginary bag of food.
He then proceeded to call me a liar, and swear at me. I tried to calmly explain that there was some mistake but he left, still yelling, saying never to order from his business again. I was upset and irritated so I called the restaurant back immediately. I was not overly upset sounding but I tried to explain to the man who answered what had just happened. Obviously the delivery boy had already called because I got yelled at some more by this other man. Then I began to get upset. I told him that I was calling because I was accused of something I did not do and that I liked ordering from this place and I wanted to continue. The man kept repeating himself - no one would believe me (this was the owner) so he told me not to order from there again and hung up on me.
Needless to say this experience has ruined this places reputation in the eyes of some very loyal customers and their friends. I am appalled by the behaviour of this delivery boy AND the fact that the owner would back him up over a paying customer. Obviously this guy messed up hard and I got the crap end of the stick.
If I could give Oishi Sushi ZERO stars out of five I would. If I could give you any advice, it is to order from somewhere else. I will never be a loyal customer to a place that does not value the truth.