Got to agree with the posts that say these people are rude. Unprofessional on the phone and don't care. If you need any additional services, they REALLY make their money off you then! i.e. Bee service etc.. Tech failed to pick up check as prearranged under door mat and they CHARGE ME A LATE FEE? And the owners response to me is that I should have given them a simple friendly phone call. Didn't even know they failed to pick up the check until I got an invoice with a $20 late fee added.